Subject: Re: 21467181 - Mayday - Seller shipped correct tickets but was subbed to 21503417
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Tetien Lan <[email-masked]>
Date: Wed, 1 May 2019 13:17:39 -0700 (MST)

Hi Brian, 

I have reviewed the case with the agents and have shared the feedback to them. 

Henceforth the agents will be more careful. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Tetien Lan" <[email-masked]> 
Sent: Wednesday, 1 May, 2019 04:33:34 
Subject: FW: 21467181 - Mayday - Seller shipped correct tickets but was subbed to 21503417 

Hi Rosette, 

Could you please review this with Ravi and Naman? 

Kind regards, 

Brian 

From: Tetien Lan 
Sent: Tuesday 30 April 2019 02:33 
To: Brian Sexton <[email-masked]> 
Subject: Fw: 21467181 - Mayday - Seller shipped correct tickets but was subbed to 21503417 

Hi Brian, 

Can Ravi.Sharma and Naman Dahiya be addressed here please. 

Agents are providing wrong information to buyers. 

Thanks, 

David 

From: Michelle Sze 
Sent: Tuesday, April 30, 2019 9:23 AM 
To: Tetien Lan 
Subject: Re: 21467181 - Mayday - Seller shipped correct tickets but was subbed to 21503417 

Dear David, 

I mixed up the sequence of the order. It should be [21467181 sub to 21503417]. 

Subject has now been updated 

Sorry for causing any confusion.. 

BR, 

Michelle 

From: Michelle Sze 
Sent: Tuesday, April 30, 2019 9:20 AM 
To: Tetien Lan 
Subject: 21503417 - Mayday - Seller shipped correct tickets but was subbed to 21467181 

Dear David, 

Another Mayday - Wrong "Wrong tickets Case" 

21503417 - D Reserve 

21467181 - D Reserve 

    * Agent [ravi.sharma] thinks seller shipped wrong tix with incorrect event and wrong section, beause the Mayday Tickets have "Just Rock It" in Engish instead of "MayDay" (See Screenshot 1A &1B) 

    * Agent [naman.dahiya] then told B that they will receive correct tickets in Section D, when B wants to clarify D Reserve with Section D (See Screenshot 2) 

In order to avoid more cases like this, please help to flag and clarify with agents that: 

1) "Just Rock It" is the correct event name. 

2) And that D Reserve does not equal to Section D. Even though we sub the order, B will still receive [D Reserve] but not [Section D] 

Thank you. 

Screenshot 1 A 

Screenshot 1 B 

Screenshot 2: 

BR, 

Michelle