Subject: Re: 20727182 , Broker US , Ella Mai , 29/04/2019 , Issues claiming tickets
From: Rosette Modiri <[email-masked]>
To: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Wed, 1 May 2019 12:02:52 -0700 (MST)

Hi Kannedy, 

Please take ownership of this case as discussed. 

Rosette, 

From: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 1 May, 2019 06:16:03 
Subject: 20727182 , Broker US , Ella Mai , 29/04/2019 , Issues claiming tickets 

Hi Rosette, 

In reference to TID: 20727182, buyer called chasing refund as she claimed that she never received tickets on ticketmaster. Case had been flagged to you yesterday but no action has been taken. 

Could you advise if buyer is eligible for refund or not by checking with seller if tickets had been accepted by buyer or not? 

Regards, 
Kannedy