Subject: Re: TID : 21315702/ US Broker/ Felipe Esparza/ 27/04/2019 20:00 (Local)/ Isleta Casino and Resort, Albuquerque, US
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Evan Quinlivan <[email-masked]>, Klaudia Merchut <[email-masked]>
Date: Wed, 1 May 2019 11:52:59 -0700 (MST)

Hi Brian, 

I have reviewed the case with Ravi and have provided the feedback to him. 

Next time the agent will be more attentive. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Evan Quinlivan" <[email-masked]>, "Klaudia Merchut" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 1 May, 2019 23:45:53 
Subject: RE: TID : 21315702/ US Broker/ Felipe Esparza/ 27/04/2019 20:00 (Local)/ Isleta Casino and Resort, Albuquerque, US 

Hi [ mailto:[email-masked] | 
@Rosette Modiri ] , 

Can this please be reviewed with Ravi? 

Kind regards, 

Brian 

From: Evan Quinlivan 
Sent: Wednesday 1 May 2019 17:55 
To: Klaudia Merchut <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: Re: TID : 21315702/ US Broker/ Felipe Esparza/ 27/04/2019 20:00 (Local)/ Isleta Casino and Resort, Albuquerque, US 

Hi Brian, 

Can this please be flagged with this agent. 

Evan Quinlivan 

Senior Customer Facing Team Leader 

From: Klaudia Merchut 
Sent: Wednesday 1 May 2019 16:53:46 
To: Evan Quinlivan 
Subject: TID : 21315702/ US Broker/ Felipe Esparza/ 27/04/2019 20:00 (Local)/ Isleta Casino and Resort, Albuquerque, US 

Hi Evan, 

US Cancellation. Etix uploaded on time. Not downloaded. Refund requested after the event. Buyer has been confirmed that we will refund. 

Can an agent be coached from US Cancellations? 

Thanks, 

Best regards, 

K.