Subject: FW: 21467181 - Mayday - Seller shipped correct tickets but was subbed to 21503417
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Tetien Lan <[email-masked]>
Date: Tue, 30 Apr 2019 23:03:34 +0000

Hi Rosette,

Could you please review this with Ravi and Naman?

Kind regards,
Brian

From: Tetien Lan
Sent: Tuesday 30 April 2019 02:33
To: Brian Sexton <[email-masked]>
Subject: Fw: 21467181 - Mayday - Seller shipped correct tickets but was subbed to 21503417

Hi Brian,

Can Ravi.Sharma and Naman Dahiya be addressed here please.

Agents are providing wrong information to buyers.

Thanks,

David

________________________________
From: Michelle Sze
Sent: Tuesday, April 30, 2019 9:23 AM
To: Tetien Lan
Subject: Re: 21467181 - Mayday - Seller shipped correct tickets but was subbed to 21503417

Dear David,

I mixed up the sequence of the order. It should be [21467181 sub to 21503417].

Subject has now been updated

Sorry for causing any confusion..

BR,

Michelle

________________________________
From: Michelle Sze
Sent: Tuesday, April 30, 2019 9:20 AM
To: Tetien Lan
Subject: 21503417 - Mayday - Seller shipped correct tickets but was subbed to 21467181

Dear David,

Another Mayday - Wrong "Wrong tickets Case"

21503417 - D Reserve
21467181 - D Reserve

  *   Agent [ravi.sharma] thinks seller shipped wrong tix with incorrect event and wrong section, beause the Mayday Tickets have  "Just Rock It" in Engish instead of "MayDay"  (See Screenshot 1A &1B)

  *   Agent [naman.dahiya] then told B that they will receive correct tickets in Section D,  when B wants to clarify D Reserve with Section D (See Screenshot 2)

In order to avoid more cases like this, please help to flag and clarify with agents that:
1) "Just Rock It" is the correct event name.
2) And that D Reserve does not equal to Section D. Even though we sub the order, B will still receive [D Reserve]  but not [Section D]

Thank you.

Screenshot 1 A
Screenshot 1 B

Screenshot 2:

BR,

Michelle