Subject: FW: 21202915 - Mayday - HK - Another Wrong "Wrong tickets Case"
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Tetien Lan <[email-masked]>, Silvia Floranes <[email-masked]>, Robert Cosgrove <[email-masked]>, Virat Joshi <[email-masked]>
Date: Tue, 30 Apr 2019 23:01:16 +0000

Hi,

Could you all please review the below and remind the agents about this?

Kind regards,
Brian

From: Tetien Lan
Sent: Tuesday 30 April 2019 05:37
To: Silvia Floranes <[email-masked]>; Robert Cosgrove <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Fw: 21202915 - Mayday - HK - Another Wrong "Wrong tickets Case"

Hi TLs,

Can below agent be addressed as Reserve D doesn't not equal to Section D please

This can be found on OLS  "wrong tickets trouble shooting"

Thanks,
David
________________________________
From: Michelle Sze
Sent: Tuesday, April 30, 2019 10:56 AM
To: Tetien Lan
Cc: Elly Chan
Subject: 21202915 - Mayday - HK - Another Wrong "Wrong tickets Case"

Dear David ,

  *   Buyer purchased D Reserve, seller shipped correct tickets at Section K2 (D Reserve), but buyer claimed she should receive Section D.
  *   Seller then called, TS was still Pending SUB, the order was saved
  *   Elly informed B not to ship back the tickets and that the tickets at Section K2 is within D Reserve.

agent [ amanda.francozzo ]
moved to pending requirement and offered B 3 options to choose in the wrong tix scenario. Buyer then chose Option #3 to return the incorrect tickets and wait for new tickets

agent [ michealle.pheiffer ]
thought B wants a partial refund and escalated to PT , also sent email to B advising we will process a partial refund for him to keep the wrong tickets . Buyer then replied that she did not choose partial refund

agent [ joel.samuel ]
Escalated to PT to disregard previous agent's partial refund escalation. And sent seller the 24 hours link to confirm if he can provide correct tickets. Also moved to Pending sub.

Please help to flag and advise the agents about these.

BR,

Michelle