Subject: 21528250 , Broker PT , Metallica , 01/05/2019 , Delivery issues
From: Kannedy Namir De Carvalho Barai <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Tue, 30 Apr 2019 14:12:32 -0700 (MST)

Hi Ash, 

In reference to TID: 21528250, buyer was supposed to receive tickets by 30/04/2019 but seller was given an extended MSBD to ship tickets. Buyer called demanding to receive tickets on 30/04/2019 by the end of the day because neither she nor anyone else will be at home for delivery on 01/05/2019 as it is an national holiday and she will be travelling around the city with relatives. 

Brian advised to inform buyer that we will call her as soon as tickets get shipped to make sure someone's home to accept delivery otherwise we will have to find replacement tickets or refund buyer. 

Could you please assign this case to a PT agent to monitor it and call buyer as soon as tickets get shipped to check if she can accept delivery? 

Regards, 
Kannedy