Subject: Re: 20727182-Broker US-Ella Mai-29/04/2019 20:00- Buyer is chasing for the tix
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Ravi <[email-masked]>
Date: Tue, 30 Apr 2019 14:31:57 +0000

Hi,

Please request a proof to this buyer where we can see that she used the correct email address in her ticketmaster account.

After this if buyer provide correct proof, you can escalate to payment requesting the refund.

Seller shouldn't be charge, seller should be paid

Kind regards

Jose

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From: Rosette Modiri <[email-masked]>
Sent: 30 April 2019 01:10:25
To: India Inbox
Cc: Ravi
Subject: Fwd: 20727182-Broker US-Ella Mai-29/04/2019 20:00- Buyer is chasing for the tix

Hi There,

With reference to the above TID, the buyer contacted us like 2 hours before the event claiming that she has not received the tickets on their TM account and provided the proof as well however due to some network issues on my computer I couldn't flag this case on time and now the event got over 1 hours ago.

Could you please advise if this buyer can be eligible for a refund or not.

Kind Regards,
Rosette
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From: "Ravi" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 30 April, 2019 03:42:48
Subject: 20727182-Broker US-Ella Mai-29/04/2019 20:00- Buyer is chasing for the tix

Hi Rosette,

With reference to TID: 20727182, Buyer is chasing for the tix. When she is trying to check the tix in ticket master app it says you have not purchased or received the tix for any event.

Could you please ask the seller support team to get in touch with the seller. Event is taking place in 2 hours.

Regards,
Ravi Shanker Sharma