Subject: Fwd: 20569129 - Broker US - Jennifer Lopez - 25/07/2019 20:00 - ticket date issue
From: Sankarshan Rajan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Khalid Asad <[email-masked]>
Date: Tue, 30 Apr 2019 06:47:48 -0700 (MST)

Hi Rose, 

Can you please ask a agent to call this buyer and explain them the below points for the event being marked rescheduled. 
Please ask the agent to refer to the whole email thread. 

Kind Regards 
Sankarshan Rajan 

From: "Sho Miyazaki" <[email-masked]> 
To: "india inbox" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Khalid Asad" <[email-masked]> 
Sent: Monday, 29 April, 2019 19:00:01 
Subject: RE: 20569129 - Broker US - Jennifer Lopez - 25/07/2019 20:00 - ticket date issue 

Dear Ana, 

The event has been marked as rescheduled because of the situation below. 

Jennifer Lopez originally announced on FEB 14 th that the event at the American Airline Arena to take place on July 26 th . 

[ https://www.rollingstone.com/music/music-news/jennifer-lopez-fiftieth-birthday-tour-794253/ | https://www.rollingstone.com/music/music-news/jennifer-lopez-fiftieth-birthday-tour-794253/ ] 

And then the official tour dates were released on Mar 22 nd , it said that the event will take place on the 25 th 

[ https://twitter.com/AAarena/status/1109093378308931585 | https://twitter.com/AAarena/status/1109093378308931585 ] 

And then she announced an extra date (July 26 th ) on Mar 27 th due to demands. 

[ https://twitter.com/AAarena/status/1110890545034002433 | https://twitter.com/AAarena/status/1110890545034002433 ] 

So any that Ticket was bought before the July 26 th Event was officially announced (Which was March 27 th ), was marked as “Rescheduled to July 25 th “ 

Please let me know if there are any question or problems. 

Thank you, 

Sho Miyazaki 

From: India Inbox 
Sent: Sunday, April 28, 2019 11:10 AM 
To: Sankarshan Rajan <[email-masked]>; On-call Data Management <[email-masked]> 
Cc: Khalid Asad <[email-masked]> 
Subject: Re: 20569129 - Broker US - Jennifer Lopez - 25/07/2019 20:00 - ticket date issue 

Hi guys, 

[ mailto:[email-masked] | @On-call ] could we have some help here please? This event was originally created for 26/07 and then rescheduled to 25/07. 

However, the event is happening in both dates: 

[ https://www.ticketmaster.com/jennifer-lopez-tickets/artist/714748 | https://www.ticketmaster.com/jennifer-lopez-tickets/artist/714748 ] 

We do have two EIDs with both dates, 3531109 for the 25th and 3630444 for the 26th. 

Buyer were provided tickets for 25th because of the event being rescheduled but they are pushing back asking for tickets for the 26th since that event is also on that day. 

Could you check if there has been any issue while creating these events? Why was EID 3531109 rescheduled from 26th if that event is also happening? Could this be checked please? 

Thanks, 

Ana. 

From: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 28, 2019 6:11 AM 
To: India Inbox 
Cc: Khalid Asad 
Subject: 20569129 - Broker US - Jennifer Lopez - 25/07/2019 20:00 - ticket date issue 

Hi There 

In reference to the TID: 20569129, The buyer has contacted us stating they want a refund or the tickets for the correct date. 

Transaction suggest event to be re-scheduled to 25th July 2019 and earlier it was on 26th July. Buyer complained that the event is taking place on both dates hence why 

their date has been changed. 
Agent investigated the case and found the event to be taking place on both dates as per the link: [ https://protect-eu.mimecast.com/s/quT8CoV93sXQGXwt1iGgr?domain=arenamiami.org | http://www.arenamiami.org/?gclid=Cj0KCQjw2IrmBRCJARIsAJZDdxBMR1VlXp8bXgSqWdG0QQdbr7pPycXT1i_xBCvtKdFEdbGP-UN2Xi4aAtFQEALw_wcB ] 

Can you please verify if the rescheduled marking on our platform is correct and valid or would the tickets be correct for the 26th July. 

Thank you and Regards 
Sankarshan Rajan 

From: "Khalid Asad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 26 April, 2019 18:03:08 
Subject: 20569129 - Broker US - Jennifer Lopez - 25/07/2019 20:00 - ticket date issue 

Hi Sankarshan, 

With regards to the mentioned TID (20569129), buyer claim that he bought the tickets for 26/07/2019 however he got the tickets for 25/07/2019. Checked and found that rescheduled banner on the event but when i checked the official website there are two event one for 25/07 and another for 26/07 with no rescheduled date. This is the link of official website: [ https://protect-eu.mimecast.com/s/quT8CoV93sXQGXwt1iGgr?domain=arenamiami.org | 
http://www.arenamiami.org/?gclid=Cj0KCQjw2IrmBRCJARIsAJZDdxBMR1VlXp8bXgSqWdG0QQdbr7pPycXT1i_xBCvtKdFEdbGP-UN2Xi4aAtFQEALw_wcB ] 

lease check and revert. 

Regards 

Khalid