Subject: Re: 20992717- Broker US - Rosalía - 30/04/2019 - Tickets not received
From: Jacklyn Coronel <[email-masked]>
To: Brian Sexton <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Jitender Pratap Singh <[email-masked]>
Date: Mon, 29 Apr 2019 23:01:59 +0000

Hello,

I reached out to the seller for a re-transfer.

I also asked for QR codes/ direct link if possible.

Best regards,

Jacklyn

Seller Support US, viagogo Inc
Phone: (415) -429-1056
7 days a week 1pm EST – 10pm EST

________________________________
From: Brian Sexton
Sent: Monday, April 29, 2019 5:29:23 PM
To: CS.NewYork
Cc: Rosette Modiri; Jitender Pratap Singh
Subject: FW: 20992717- Broker US - Rosalía - 30/04/2019 - Tickets not received

Hi,

This buyer clicked on the link to accept the tickets but was informed “you have already accepted the tickets”, they checked their TM mobile account and the tickets were not there, could someone please ask the Broker US to re-transfer?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Monday 29 April 2019 20:56
To: India Inbox <[email-masked]>
Cc: Jitender Pratap Singh <[email-masked]>
Subject: Fwd: 20992717- Broker US - Rosalía - 30/04/2019 - Tickets not received
Importance: High

Hi Brian,

With reference to the above TID, the buyer reported that they received an email from TM to accept the transfer of the tickets however when they tried to click on the link, it's saying that you have already accepted the tickets. The buyer has provided the proof of their TM account with no tickets received.

Could you please contact CSNY to check with the Broker US if they can re-transfer the tickets to the buyer.

Kind Regards,

Rosette

________________________________

From: "Jitender Pratap Singh" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 30 April, 2019 00:05:26
Subject: 20992717- Broker US - Rosalía - 30/04/2019 - Tickets not received

Hi Rosette,

Buyer has not received the ticket in their Ticket master account.

Buyer received an email from the TM to accept the tickets but when she clicked on it, it said that the you have already accepted the tickets.

Buyer has sent the screenshot of their TM account

Regards

Jitender