Subject: Fwd: 21484090/ Broker US/ Aziz Ansari / 26/04/2019: wrong tickets
From: Anurag Pradhan <[email-masked]>
To: Ravi <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sun, 28 Apr 2019 14:21:32 -0700 (MST)

Hi Ravi, 

Please take ownership of this case. 

Regards, 

Anurag 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Cc: "Gillbrinne Zola Moke" <[email-masked]> 
Sent: Sunday, 28 April, 2019 10:15:55 
Subject: Fwd: 21484090/ Broker US/ Aziz Ansari / 26/04/2019: wrong tickets 

Hi Anurag, 

Can you please ask a night shift agent to call this buyer and check if they used the tickets or not and then if we can check with CSNY regarding refund. 

Kind Regards 
Sankarshan Rajan 

From: "Gillbrinne Zola Moke" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Saturday, 27 April, 2019 17:51:38 
Subject: 21484090/ Broker US/ Aziz Ansari / 26/04/2019: wrong tickets 

Hi Rajan 

Under this case the buyer received tickets with wrong time 10:30 pm instead of 19:30pm 

An email was sent to the buyer with offer on 26/04/19 23:26 (12 hours 46 minutes ago) and the buyer replied to our email on 27/04/19 01:57 (10 hours 14 minutes ago), refusing to keep the tickets with partial refund he wants full refund. 

Now i received the case the event is over 13 hours ago 

Can you please contact US SS team about the same ? 

Regards, 
gilbrinne