Subject: Re: 20604616 , Broker US, BTS , 18/05/2019 : Wrong Ticket
From: Lincoln Ferreira <[email-masked]>
To: India Inbox <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Virendra Singh <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sat, 27 Apr 2019 15:05:43 +0000

Hi Jose,

Please inform the buyer that they received a 12-row upgrade. The tickets they received are better than the ones they originally ordered, ask if they still want the original tickets.

If the answer is yes, then we will inform the seller.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: India Inbox
Sent: Saturday, April 27, 2019 3:27:26 AM
To: CS.NewYork
Cc: Virendra Singh; Rosette Modiri
Subject: Re: 20604616 , Broker US, BTS , 18/05/2019 : Wrong Ticket

Hi,

Please can this be checked?

Kind regards

Jose

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 27 April 2019 00:39:44
To: India Inbox
Cc: Virendra Singh
Subject: Fwd: 20604616 , Broker US, BTS , 18/05/2019 : Wrong Ticket

Hi There,

The buyer of this order had purchased 1 ticket in section : 322, Row : 25 however she received the ticket in Row 13.

Could you please contact CSNY to check with the Broker US if they can fulfill the correct ticket as listed.

Kind Regards,
Rosette
________________________________
From: "Virendra Singh" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 27 April, 2019 02:11:18
Subject: 20604616 , Broker US, BTS , 18/05/2019 : Wrong Ticket

Dear Rosette,

With reference to TID, buyer ordered ticket for Row 25 . However, they ended up receiving tickets for Row 13.

  *   DP:    e-ticket USD
  *   Seller: Broker US
  *   When:  22 day(s), 3 hours away
  *   State :Complete

I would appreciate if you could take up this matter with CS.NY so that speedy resolution could be provided to the buyer.

Best regards,
Virendra Singh