Subject: Fwd: 3524355 – Kodak Black – 25/04/2019 – 20:00 – US
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>
Date: Sat, 27 Apr 2019 14:41:43 -0700 (MST)

Hi There, 

As explained earlier, that the particular event has been relocated at the last minute however the buyer was not informed about the venue change. As per EDM update by Danielle Whyte, the buyers have been informed of the venue change however this particular buyer hasn't been informed and is asking for a refund. 

Could you please confirm with EDM team if the buyer can be refunded here. 

Kind Regards, 
Rosette 

From: "Danielle Whyte" <[email-masked]> 
To: "Arnaud Valentin" <[email-masked]>, "India Inbox" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Anshul Khandelwal" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Friday, 26 April, 2019 20:42:07 
Subject: Re: 3524355 – Kodak Black – 25/04/2019 – 20:00 – US 

Hi all, 

The buyers have now been informed of the venue change. 

Thanks, 

Danielle 

From: Arnaud Valentin 
Sent: Friday, April 26, 2019 3:51:35 PM 
To: India Inbox; On-call Data Management; Danielle Whyte 
Cc: Anshul Khandelwal; Rosette Modiri 
Subject: RE: 3524355 – Kodak Black – 25/04/2019 – 20:00 – US 

Hi Jose, 

Looks like the show was changed last minute and we did not have the information in time yesterday 

[ mailto:[email-masked] | @Danielle Whyte ] This EID 3534992 has been relocated to a different venue, still in new York city. The show is tonight could you please inform the buyers? 

[ https://www.complex.com/music/2019/04/kodak-black-nyc-concert-venue-change | https://www.complex.com/music/2019/04/kodak-black-nyc-concert-venue-change ] 

Best, 

Arnaud 

From: India Inbox <[email-masked]> 
Sent: Friday, April 26, 2019 5:36 AM 
To: On-call Data Management <[email-masked]> 
Cc: Anshul Khandelwal <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: 3524355 – Kodak Black – 25/04/2019 – 20:00 – US 

Hi, 

Please can this be checked? 

Kind regards 

Jose 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 26 April 2019 01:46:00 
To: India Inbox 
Cc: Anshul Khandelwal 
Subject: Fwd: 3524355 – Kodak Black – 25/04/2019 – 20:00 – US 

Hi There, 

This particular buyer has reported that the particular event has been relocated however they have not been informed about the same. The agent investigated online and has confirmed the same information, the event got over therefore the buyer didn't attend the event. 

Could you please contact EDM department to investigate on this information and to determine if the buyer will be entitled for a refund. 

Kind Regards, 

Rosette 

From: "Anshul Khandelwal" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 26 April, 2019 05:29:53 
Subject: 3524355 – Kodak Black – 25/04/2019 – 20:00 – US 

Hi Rosette, 

The buyer has reported that the event is not take place as listed in your website, As i can found online that this event is will be rescheduled and take place on 15/05/2019. 

Could you please inform EDM to investigate on this information. 

EID: 3524355 

TID: 20767507 

Link to the event website: [ https://protect-eu.mimecast.com/s/r9XHCROrpCrx4JLI9q21C?domain=viagogo.com | https://www.viagogo.com/ww/Concert-Tickets/Rap-Hip-Hop-Reggae/Kodak-Black-Tickets/E-3524355?qty=0 ] 

Link to a website confirming the cancellation / postponement / venue changes: [ https://protect-eu.mimecast.com/s/LJ6XCVAywIlYq7AFzSi80?domain=ticketsmarter.com | https://www.ticketsmarter.com/3896517/Kodak-Black ] 

Thanks&Regards, 

Anshul