Subject: Re: TID: 20244022 -- Fan seller AU -- Fritz - Groovin' The Moo 2019 Maitland, 27/04/2019, 1 hour ago -- Buyer wants additional compensation apart from full refund for the inconvenience caused.
From: Rosette Modiri <[email-masked]>
To: Himanshu Manral <[email-masked]>
Date: Sat, 27 Apr 2019 11:56:29 -0700 (MST)

Flagged. 

From: "Himanshu Manral" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 27 April, 2019 06:48:45 
Subject: TID: 20244022 -- Fan seller AU -- Fritz - Groovin' The Moo 2019 Maitland, 27/04/2019, 1 hour ago -- Buyer wants additional compensation apart from full refund for the inconvenience caused. 

Hello Rosette, 

Explained the refund policy and viagogo guarantee to the buyer. 

Buyer is still adamant and requesting for an additional compensation for the inconvenience caused. 

Informed buyer that we can't process any compensation at the moment; however, we will let the relevant department know of your request and if possible we may offer you a 20% voucher of the original purchase amount. 

Please do the needful. 

Thanks & regards, 
HImanshu