Subject: Re: 21447908 , Broker BR , Cirque du Soleil - OVO - São Paulo , 27/04/2019 , Issues returning tickets
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Sat, 27 Apr 2019 07:26:58 +0000

Hi,

Please take ownership, inform the buyer that he has to ship the tickets again to New York again.

Anyway it is seller fault if buyer doesn't want to ship tickets back.

Kind regards

Jose

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From: Rosette Modiri <[email-masked]>
Sent: 27 April 2019 00:21:44
To: India Inbox
Cc: Kannedy Namir De Carvalho Barai
Subject: Fwd: 21447908 , Broker BR , Cirque du Soleil - OVO - São Paulo , 27/04/2019 , Issues returning tickets

Hi There,

With reference to the above TID, this buyer has been refunded as per BR law however later the seller shipped the tickets to buyer. Actually the buyer has been advised to return the tickets to our New York office and we cannot refund the shipping cost however the buyer has refused to return the tickets if he will be the one paying for shipping cost and suggested to send someone to pick tickets up.

Could you please inform douglas.gallego about the buyer's decision .

Kind Regards,
Rosette
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From: "Kannedy Namir De Carvalho Barai" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 27 April, 2019 01:36:36
Subject: 21447908 , Broker BR , Cirque du Soleil - OVO - São Paulo  , 27/04/2019 , Issues returning tickets

Hi Rosette,

In reference to TID: 21447908, buyer cancelled order and has been refunded but seller shipped tickets later and buyer was requested to ship tickets to New York without refunding shipping cost. Buyer called informing that he cannot afford to ship tickets and asked us to send someone to pick tickets up.

Could you contact Douglas Gallego to look it up?

Regards,
Kannedy