Subject: Re: 16130687 - Ticket master - Pink - 26/04/2019 19:30 - Buyer is RAG.
From: Rosette Modiri <[email-masked]>
To: Silvia Floranes <[email-masked]>
Cc: bruna pinzon <[email-masked]>, Jitender Pratap Singh <[email-masked]>, Alexandre Igashiyama <[email-masked]>
Date: Fri, 26 Apr 2019 16:17:10 -0700 (MST)

Hi Silvia, 

Thanks, I have advised the agent to follow the RAG process here. 

Kind Regards, 
Rosette 

From: "Silvia Floranes" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]>, "bruna pinzon" <[email-masked]> 
Cc: "Jitender Pratap Singh" <[email-masked]>, "Alexandre Igashiyama" <[email-masked]> 
Sent: Saturday, 27 April, 2019 04:42:59 
Subject: Re: 16130687 - Ticket master - Pink - 26/04/2019 19:30 - Buyer is RAG. 

there are no listings with preuploaded tickets, and we don't have time to escalate to CSNY for them to contact the seller and see if the tickets can be uploaded soon. CSNY shift is also finised 

please advise the buyer that they will be refunded and escalate (follow the rag process) 

thanks 

From: Silvia Floranes 
Sent: 27 April 2019 00:09:12 
To: Rosette Modiri; Bruna Pinzon 
Cc: Jitender Pratap Singh; Alexandre Igashiyama 
Subject: Re: 16130687 - Ticket master - Pink - 26/04/2019 19:30 - Buyer is RAG. 

I am on it, but in future please refund them directly. 

We finish at midnight our time, so if hadn't been on the laptop we would have missed this order 

From: Rosette Modiri <[email-masked]> 
Sent: 27 April 2019 00:07:27 
To: Bruna Pinzon 
Cc: Jitender Pratap Singh; Silvia Floranes; Alexandre Igashiyama 
Subject: Fwd: 16130687 - Ticket master - Pink - 26/04/2019 19:30 - Buyer is RAG. 
Hi Bruna, 

This buyer has reported a Live RAG, the tickets are available on our website therefore the agent has moved the order to pending substitution. 

Could you please get this order substituted as the event has already started. 

Kind Regards, 
Rosette 

From: "Jitender Pratap Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 27 April, 2019 04:32:44 
Subject: 16130687 - Ticket master - Pink - 26/04/2019 19:30 - Buyer is RAG. 

Hi Rosette 

The buyer is RAG and the tickets are still available on our website. Event is about to start. 

Regards 
Jitender