Subject: Re: 16130687 - Ticket master - Pink - 26/04/2019 19:30 - Buyer is RAG.
From: Rosette Modiri <[email-masked]>
To: Silvia Floranes <[email-masked]>
Cc: bruna pinzon <[email-masked]>, Jitender Pratap Singh <[email-masked]>, Alexandre Igashiyama <[email-masked]>
Date: Fri, 26 Apr 2019 16:15:54 -0700 (MST)

Hi Silvia, 

We do apologize for this inconvenience, I had flagged this as the buyer was insisting to get the replacement tickets. 

Henceforth we will do the same as advised. 

Many Thanks, 
Rosette 

From: "Silvia Floranes" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]>, "bruna pinzon" <[email-masked]> 
Cc: "Jitender Pratap Singh" <[email-masked]>, "Alexandre Igashiyama" <[email-masked]> 
Sent: Saturday, 27 April, 2019 04:39:12 
Subject: Re: 16130687 - Ticket master - Pink - 26/04/2019 19:30 - Buyer is RAG. 

I am on it, but in future please refund them directly. 

We finish at midnight our time, so if hadn't been on the laptop we would have missed this order 

From: Rosette Modiri <[email-masked]> 
Sent: 27 April 2019 00:07:27 
To: Bruna Pinzon 
Cc: Jitender Pratap Singh; Silvia Floranes; Alexandre Igashiyama 
Subject: Fwd: 16130687 - Ticket master - Pink - 26/04/2019 19:30 - Buyer is RAG. 
Hi Bruna, 

This buyer has reported a Live RAG, the tickets are available on our website therefore the agent has moved the order to pending substitution. 

Could you please get this order substituted as the event has already started. 

Kind Regards, 
Rosette 

From: "Jitender Pratap Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 27 April, 2019 04:32:44 
Subject: 16130687 - Ticket master - Pink - 26/04/2019 19:30 - Buyer is RAG. 

Hi Rosette 

The buyer is RAG and the tickets are still available on our website. Event is about to start. 

Regards 
Jitender