Subject: Re: 21377665 - Broker HK - Jay Chou - 26/04/2019 - Buyer has not received the tickets.
From: Rosette Modiri <[email-masked]>
To: Jitender Pratap Singh <[email-masked]>
Date: Fri, 26 Apr 2019 15:46:42 -0700 (MST)

Hi Jitender, 

Please escalate the case to payment to refund buyer, reason code: event restriction. seller will not be paid and will not be charged. 

Rosette, 

From: "Jitender Pratap Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 27 April, 2019 01:27:56 
Subject: 21377665 - Broker HK - Jay Chou - 26/04/2019 - Buyer has not received the tickets. 

Hi Rosette 

Buyer doesn't have the tickets as transferred tickets were cancelled by AXS and they have sent an email to the buyer to confirm the cancellation of the tickets. 

Buyer called in to inform she is at the venue and waiting for the tickets. 

Previous agent has highlighted this to the seller support. 

The event is already over. 

Regards 
Jitender