Subject: Re: 21138421 / broker hk / Jay Chou / When: 1 hours away - buyer chasing tickets - refund.
From: Bruna Pinzon <[email-masked]>
To: Rosette Modiri <[email-masked]>, Alexandre Igashiyama <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Fri, 26 Apr 2019 21:18:32 +0000

Hi Rosette,

As buyer did not receive tickets, per event restriction we can refund buyer
Seller will not be paid, and can not be charge.

Regards,
Bruna
________________________________
From: Rosette Modiri <[email-masked]>
Sent: 26 April 2019 21:35
To: Alexandre Igashiyama
Cc: Sumit Gangwar; Silvia Floranes; Bruna Pinzon
Subject: Fwd: 21138421 / broker hk / Jay Chou / When: 1 hours away - buyer chasing tickets - refund.

Hi Alexandre,

With reference to the above TID, the buyer had purchased AXS tickets however she received an email from AXS, stating that their tickets were invalidated and entry will not be allowed, she provided the proof as well and actually the event got over 2 hours ago.

Could you please contact seller support to check with the Broker HK the reason why the tickets were invalidated ad to determine if the buyer can be refunded here.

Kind Regards,
Rosette
________________________________
From: "Sumit Gangwar" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 27 April, 2019 00:33:43
Subject: 21138421 / broker hk / Jay Chou / When: 1 hours away - buyer chasing tickets - refund.

Hi Rosette,

This is regarding above mentioned TID 21138421, the buyer called up chasing tickets as she received an email from axs that her tickets are invalid and she did not receive tickets . she called multiple times and i received the call when event was 25 minutes away  and she kept on stating the fact as even if we provided tickets now she cannot reach venue and asked for refund
Kindly get it checked and revert.

Regard's
Sumit