Subject: 21138421 / broker hk / Jay Chou / When: 1 hours away - buyer chasing tickets - refund.
From: Sumit Gangwar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 26 Apr 2019 12:03:43 -0700 (MST)

Hi Rosette, 

This is regarding above mentioned TID 21138421, the buyer called up chasing tickets as she received an email from axs that her tickets are invalid and she did not receive tickets . she called multiple times and i received the call when event was 25 minutes away and she kept on stating the fact as even if we provided tickets now she cannot reach venue and asked for refund 
Kindly get it checked and revert. 

Regard's 
Sumit