Subject: FW: [OLS COMMS] - Escalate to Seller Support
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Jana Garbe <[email-masked]>, Virat Joshi <[email-masked]>, Maiwenn Gouthe <[email-masked]>, David Lee <[email-masked]>
Date: Thu, 25 Apr 2019 15:01:24 +0000

Hi all,

Please ensure all agents read and understand this update "Escalate to Seller Support". It's on the OLS now.

Kind regards,
Brian

From: Jana Garbe
Sent: Thursday 25 April 2019 15:41
To: CSLeads <[email-masked]>
Cc: David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>; Eliza deSouza <[email-masked]>
Subject: [OLS COMMS] - Escalate to Seller Support
Importance: High

Hi all,

COMMs have been sent out to all CF agents to introduce a new escalation queue "Escalate to Seller Support".

In the presentation we provide the agents with reasons to escalate and reasons not to escalate. For the escalation, agents are provided with a clear template to use. Seller Support reserves the right to return an escalation if not enough information are available or a case was escalated wrongly.

Please ensure all agents read through the COMMs and mark the course as complete. A Wiki page on this will be added shortly.

Kind regards,

Jana Garbe
Training & Quality
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