Subject: Re: 20879942 / Power Seller Broker / Borussia Dortmund vs 1. FSV Mainz 05 / buyer sent proof of returning season card.
From: LMS Enquiries <[email-masked]>
To: Julian Hamstra <[email-masked]>, LMSTeam.DE <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, "[email-masked]" <[email-masked]>, Brian Sexton <[email-masked]>
Date: Thu, 25 Apr 2019 12:29:47 +0000

Hi all,

-Buyer provided proof of season card surrender to the venue officials. Buyer was refunded and never charged.

-Automatic email sent by system, requesting  to return season card - Emailed buyer informing about System error.

Kind Regards,

Nuno

________________________________
From: Julian Hamstra
Sent: Thursday, April 25, 2019 1:09:57 PM
To: LMS Enquiries; LMSTeam.DE
Cc: Rosette Modiri; [email-masked]; Brian Sexton
Subject: RE: 20879942 / Power Seller Broker / Borussia Dortmund vs 1. FSV Mainz 05 / buyer sent proof of returning season card.

Hi guys,

We refunded the buyer because the SCs were rags. How come that we are charging the buyer for not bringing back the scs? Can I have a look at the proof opf returning the cards please?

Best,

Julian

From: LMS Enquiries
Sent: Thursday, April 25, 2019 02:05 PM
To: LMSTeam.DE <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; [email-masked]; Brian Sexton <[email-masked]>
Subject: Re: 20879942 / Power Seller Broker / Borussia Dortmund vs 1. FSV Mainz 05 / buyer sent proof of returning season card.

Hi @LMSTeam.DE<mailto:[email-masked]>,

Can you guys please confirm if we receive the card from this buyer?

Kind Regards,

Nuno

________________________________

From: Brian Sexton
Sent: Thursday, April 25, 2019 1:01:22 PM
To: LMS Enquiries
Cc: Rosette Modiri; [email-masked]<mailto:[email-masked]>
Subject: FW: 20879942 / Power Seller Broker / Borussia Dortmund vs 1. FSV Mainz 05 / buyer sent proof of returning season card.

Hi,

Do we have the season card for this event?

The buyer was charged for not returning the card, but they are claiming that they did return the card and provided proof. Could someone check if we got the card back and if the charge can be reversed?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 24 April 2019 20:06
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Sumit Gangwar <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: 20879942 / Power Seller Broker / Borussia Dortmund vs 1. FSV Mainz 05 / buyer sent proof of returning season card.

Hi There,

With reference to the above TID, this is a Season Card Exchange case, the buyer has been charged for not returning the season cards after the event however the buyer informed that they have returned the season cards and provided the proof as well.

Could you please contact LMS department to check if they received these season cards and if the buyer's charge can be removed.

Kind Regards,

Rosette

________________________________

From: "Sumit Gangwar" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 23 April, 2019 23:24:45
Subject: 20879942 / Power Seller  Broker / Borussia Dortmund vs 1. FSV Mainz 05 / buyer sent proof of returning season card.

Hi Rosette,

This is regarding above mentioned TID 20879942, the buyer sent us the proof of returning season card,

we charged buyer for not returning season card.

Kindly get it checked and revert.

Regard's

Sumit