Subject: TID: 21381696 -- Fan seller AU - Sevendust, 23/04/2019, 1 day(s), 16 hours ago -- No query, RAG case unable to wrap up.
From: Himanshu Manral <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 24 Apr 2019 15:16:08 -0700 (MST)

Hi Rosette, 

This RAG case has already been escalated to the payments team. 
Unable to wrap up due to error: cannot close WorkItem 16140937 as it has the following active alerts: Incomplete Transaction Close To Event" 
The case is on follow up at the moment. 

Please help to wrap it up. 

Thanks & regards, 
Himanshu.