Subject: Fwd: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received
From: Rosette Modiri <[email-masked]>
To: Nitesh Singh <[email-masked]>
Date: Wed, 24 Apr 2019 14:53:15 -0700 (MST)

Hi Nitesh, 

PFB the update and try to call the buyer to register their account in AXS UK. 

Kind Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Alexandre Igashiyama" <[email-masked]> 
Sent: Thursday, 25 April, 2019 03:20:16 
Subject: Re: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received 

Hi Alexandre, 

Thanks for the update, the agent is going to call the buyer now. 

Kind Regards, 
Rosette 

From: "Alexandre Igashiyama" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Nitesh Singh" <[email-masked]>, "Silvia Floranes" <[email-masked]>, "bruna pinzon" <[email-masked]> 
Sent: Thursday, 25 April, 2019 02:47:16 
Subject: Re: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received 

Hi Rosette, 

if you have guided the buyer through the troubleshooting (check OLS) and still they don't have the tickets, ask them to download them using [ https://www.axs.com/uk | https://www.axs.com/uk ] 

Let me know if this still does not work. 

Kind Regards, 

Alexandre 

From: Rosette Modiri <[email-masked]> 
Sent: 24 April 2019 21:33 
To: Alexandre Igashiyama 
Cc: Nitesh Singh; Silvia Floranes; Bruna Pinzon 
Subject: Fwd: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received 
Hi Alexandre, 

With reference to the above TID, the buyer has reported that they have still not received the tickets to their AXS account. She confirmed to have received an email from AXS but there's no option to accept the transfer of the tickets and the Broker has informed that the buyer needs to accept the transfer of the tickets as the transfer is still showing pending on his account. 

Could you please contact seller support to check with the Broker UK if they can re-transfer the tickets to buyer. 

Kind Regards, 
Rosette 

From: "Nitesh Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 25 April, 2019 01:39:32 
Subject: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received 

Hi Rosette, 

With reference to TID:21311084, delivery plan for the tickets is Flash Mobile Delivery - AXS, buyer received email that tickets have been transferred to AXS account but buyer didn't received tickets yet. Buyer confirmed that she received email from AXS but there is no option showed to accept the tickets. Kindly look into the issue and resolve it soon. 

Thanks & Regards, 
Nitesh