Subject: Re: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received
From: Silvia Floranes <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Bruna Pinzon <[email-masked]>
Date: Wed, 24 Apr 2019 21:19:21 +0000

FYI @all

The buyer's account has to be registered in AXS UK. It has to say UK

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From: Alexandre Igashiyama
Sent: 24 April 2019 22:17:16
To: Rosette Modiri
Cc: Nitesh Singh; Silvia Floranes; Bruna Pinzon
Subject: Re: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received

Hi Rosette,

if you have guided the buyer through the troubleshooting (check OLS) and still they don't have the tickets, ask them to download them using https://www.axs.com/uk

Let me know if this still does not work.

Kind Regards,

Alexandre

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From: Rosette Modiri <[email-masked]>
Sent: 24 April 2019 21:33
To: Alexandre Igashiyama
Cc: Nitesh Singh; Silvia Floranes; Bruna Pinzon
Subject: Fwd: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received

Hi Alexandre,

With reference to the above TID, the buyer has reported that they have still not received the tickets to their AXS account. She confirmed to have received an email from AXS but there's no option to accept the transfer of the tickets and the Broker has informed that the buyer needs to accept the transfer of the tickets as the transfer is still showing pending on his account.

Could you please contact seller support to check with the Broker UK if they can re-transfer the tickets to buyer.

Kind Regards,
Rosette
________________________________
From: "Nitesh Singh" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 25 April, 2019 01:39:32
Subject: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received

Hi Rosette,

With reference to TID:21311084, delivery plan for the tickets is Flash Mobile Delivery - AXS, buyer received email that tickets have been transferred to AXS account but buyer didn't received tickets yet. Buyer confirmed that she received email from AXS but there is no option showed to accept the tickets. Kindly look into the issue and resolve it soon.

Thanks & Regards,
Nitesh