Subject: Re: 19300232 : BROKER UK : Harry Potter and the Cursed Child - Part One ONLY : 25/04/2019 : B still not received paper tix.
From: Silvia Floranes <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>, Rosette Modiri <[email-masked]>, Shanice McNally <[email-masked]>
Cc: Rajan Verma <[email-masked]>
Date: Wed, 24 Apr 2019 20:56:27 +0000

@Shanice<mailto:[email-masked]> can you assign this case.

Ts is in pending courier pick up since the 12th April and the event is in hours.

Thanks

Silvia

________________________________
From: Alexandre Igashiyama
Sent: 24 April 2019 20:35:02
To: Rosette Modiri; Silvia Floranes
Cc: Rajan Verma
Subject: Re: 19300232 : BROKER UK : Harry Potter and the Cursed Child - Part One ONLY : 25/04/2019 : B still not received paper tix.

Hi @Silvia<mailto:[email-masked]>,

Buyer chasing tix
Event 23 hours away.
Delivery Plan : UPS - UK Domestic (Standard)
Transaction State : Pending Courier Pickup

Can you escalate to SS UK contact seller?

Kind Regards,

Alexandre

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 24 April 2019 20:30
To: Alexandre Igashiyama
Cc: Rajan Verma
Subject: Fwd: 19300232 : BROKER UK : Harry Potter and the Cursed Child - Part One ONLY : 25/04/2019 : B still not received paper tix.

Hi Alexandre,

This particular buyer is chasing their tickets as the event is in few hours and MSBD has already passed.

Could you please contact seller support to check with the Broker UK if they can still fulfill here or not.

Kind Regards,
Rosette
________________________________
From: "Rajan Verma" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 25 April, 2019 00:21:38
Subject: 19300232 : BROKER UK :  Harry Potter and the Cursed Child - Part One ONLY : 25/04/2019 : B still not received paper tix.

Hi, Rosette

This regards to TID: 19300232

Buyer complained that they need to get tix by 9AM tomorrow morning or else full refund as they are travelling. Tix have not been shipped yet( tracking number- 1ZX0565R6808008189<https://protect-eu.mimecast.com/s/W-yZCJyj4U8VXZGuVYHDY?domain=wwwapps.ups.com>).
Event is 1 day away. So, please look into the case.

Thanks
Rajan