Subject: Fwd: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received
From: Rosette Modiri <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Silvia Floranes <[email-masked]>, bruna pinzon <[email-masked]>
Date: Wed, 24 Apr 2019 13:33:15 -0700 (MST)

Hi Alexandre, 

With reference to the above TID, the buyer has reported that they have still not received the tickets to their AXS account. She confirmed to have received an email from AXS but there's no option to accept the transfer of the tickets and the Broker has informed that the buyer needs to accept the transfer of the tickets as the transfer is still showing pending on his account. 

Could you please contact seller support to check with the Broker UK if they can re-transfer the tickets to buyer. 

Kind Regards, 
Rosette 

From: "Nitesh Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 25 April, 2019 01:39:32 
Subject: 21311084 - Broker UK- Jay Chou - 26/04/2019 19:30 - Tickets not received 

Hi Rosette, 

With reference to TID:21311084, delivery plan for the tickets is Flash Mobile Delivery - AXS, buyer received email that tickets have been transferred to AXS account but buyer didn't received tickets yet. Buyer confirmed that she received email from AXS but there is no option showed to accept the tickets. Kindly look into the issue and resolve it soon. 

Thanks & Regards, 
Nitesh