Subject: Re: 20557715 /Broker MX /América vs. Cruz Azul - Liga MX /14/04/2019 : Buyer is Chasing Full Refund
From: Rosette Modiri <[email-masked]>
To: Virendra Singh <[email-masked]>
Date: Wed, 24 Apr 2019 13:15:02 -0700 (MST)

a different agent has taken over the case. 

From: "Virendra Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 24 April, 2019 00:38:44 
Subject: 20557715 /Broker MX /América vs. Cruz Azul - Liga MX /14/04/2019 : Buyer is Chasing Full Refund 

Dear Rosette, 

With reference to TID, Buyer ordered nine tickets for section 104 lateral - he ended up receiving tickets for section 116. Furthermore, he added that they waited for two hours at the collection point and until 6:00 as per Mexico time the person turned up. He was too late, as a result, they missed the first half of the event. 

Course of Action: We have offered him 25 % Partial refund or 30 %voucher. Also, outbound call have made to retain him . Buyer is not ready to accept the offers at all. He is complaining that he will go head and dispute this with his Credit Card Company. 

    * DP: Seller Managed Collection 
    * Seller: Broker MX 
    * When: 8 day(s), 19 hours ago 
    * State : Complete 

Could you please inform relevant team about the buyer's decision. 

Best regards, 
Virendra Singh