Subject: Re: 21449758 , Fan Seller , Los Hermanos , 27/04/2019 , Chargeback issues
From: Rosette Modiri <[email-masked]>
To: Rebecca Foley <[email-masked]>
Date: Tue, 23 Apr 2019 14:11:38 -0700 (MST)

Hi Rebecca, 

Thanks for the update, I have advised the agent to ask for proof. 

Kind Regards, 
Rosette 

From: "Rebecca Foley" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Kannedy Namir De Carvalho Barai" <[email-masked]>, "bruna pinzon" <[email-masked]>, "Silvia Floranes" <[email-masked]> 
Sent: Wednesday, 24 April, 2019 02:29:42 
Subject: Re: 21449758 , Fan Seller , Los Hermanos , 27/04/2019 , Chargeback issues 

Hi Rosette, 

Can we please request proof that the chargeback has been cancelled? 

Kind regards, 
Rebecca 

From: Rosette Modiri <[email-masked]> 
Sent: 23 April 2019 20:56 
To: Rebecca Foley 
Cc: Kannedy Namir De Carvalho Barai; Bruna Pinzon; Silvia Floranes 
Subject: Fwd: 21449758 , Fan Seller , Los Hermanos , 27/04/2019 , Chargeback issues 
Hi Rebecca, 

With reference to the above TID, the buyer is asking for cancellation as per BR law and she meets the cancellation criteria however the buyer has already initiated a chargeback and informed the agent over the phone that she cancelled the CB from paypal and requesting a refund from us. 

Could you please check the chargeback status with Chargeback team so that the agent can take the correct action on this case. 

Kind Regards, 
Rosette 

From: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 24 April, 2019 00:33:22 
Subject: 21449758 , Fan Seller , Los Hermanos , 27/04/2019 , Chargeback issues 

Hi Rosette, 

In reference to TID: 21449758, buyer called requesting cancellation. Buyer meets cancellation criteria but she has initiated chargeback. She has informed that she has cancel chargeback with paypal and wants us to proceed with cancellation. 

Could you check with Chargeback department regarding Chargeback status? 

Regards, 
Kannedy