Subject: RE: EID 3448739 - Lez Zeppelin - 05/05/2019 - Great Basin Brewing Co (Reno Location), Reno, US - The venue is different on our website and Viagogo
From: India Inbox <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Jitender Pratap Singh <[email-masked]>, Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>
Date: Sun, 21 Apr 2019 10:37:33 +0000

Hi All,

Could you help here ? We need to check the correct venue ?

Thanks,
Meghan

From: Rosette Modiri <[email-masked]>
Sent: Saturday, April 20, 2019 11:32 PM
To: India Inbox <[email-masked]>
Cc: Jitender Pratap Singh <[email-masked]>
Subject: Fwd: EID 3448739 - Lez Zeppelin - 05/05/2019 - Great Basin Brewing Co (Reno Location), Reno, US - The venue is different on our website and Viagogo

Hi there,

With reference to the above EID, the buyer is asking for refund due to the wrong venue on our website. The buyer had purchased the tickets for Lez Zeppelin on Great Basin Brewing Co however the event will take place on Virginia Street Brewhouse, Reno, NV, US. The agent investigated online and has confirmed the same information.

Could you please inform EDM department to investigate on this issue and to update the correct venue on our website.

Kind Regards,
Rosette
________________________________
From: "Jitender Pratap Singh" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 21 April, 2019 02:59:00
Subject: EID 3448739 - Lez Zeppelin - 05/05/2019 - Great Basin Brewing Co (Reno Location), Reno, US - The venue is different on our website and Viagogo

Hi Rosette,

The buyer said that they need a refund as the venue on the website is different to the venue on the tickets.

The venue stated in the tickets is correct which is:

https://www.songkick.com/concerts/36789009-lez-zeppelin-at-virginia-street-brewhouse<https://protect-eu.mimecast.com/s/HiQ0CD17XfByOAEhWgxMt?domain=songkick.com>

Regards
Jitender