Subject: Re: 20372359 - Broker US- Santana - 20/04/2019 19:30 (Local) - Buyer is asking for the original tickets
From: Sarah Belleini <[email-masked]>
To: Rebecca Foley <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Ravi <[email-masked]>, Silvia Floranes <[email-masked]>, Maria Alemany <[email-masked]>
Date: Sat, 20 Apr 2019 22:26:31 +0000

Hi Rebecca,

The seller can not fulfil as listed, I have moved the order to sub.

There only appears to be downgrades left. Can you offer this to the buyer with a partial refund?

Kind Regards,

Sarah

________________________________
From: Rebecca Foley
Sent: Saturday, April 20, 2019 11:09:07 PM
To: Rosette Modiri; Sarah Belleini
Cc: Ravi; Silvia Floranes; Maria Alemany
Subject: Re: 20372359 - Broker US- Santana - 20/04/2019 19:30 (Local) - Buyer is asking for the original tickets

Hi @Sarah<mailto:[email-masked]>,

Can you please inform the seller that the buyer has rejected their offer.

Thanks,
Rebecca
________________________________
From: Rosette Modiri <[email-masked]>
Sent: 20 April 2019 23:05
To: Rebecca Foley
Cc: Ravi; Silvia Floranes
Subject: Fwd: 20372359 - Broker US- Santana - 20/04/2019 19:30 (Local) - Buyer is asking for the original tickets

Hi Rebecca,

With reference to the above TID, the seller has offered upgrade to which the buyer refused and wants the same tickets as purchased.

Could you please inform sarah.belleini about the buyer's response as the event is in 1 hours away.

Kind Regards,
Rosette
________________________________
From: "Ravi" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 21 April, 2019 02:55:04
Subject: 20372359-Broker US-Santana -20/04/2019 19:30 (Local)-Buyer is asking for the original tickets

Hi Rosette,

With reference to TID- 20372359. Buyer is not ready to accept the upgraded tix. He wants to have the same tix purchased by him. Event is 2 hours away.
Can you please contact Seller support team to ask Broker US. If they can fulfil the sale as original listed?

Regards,
Ravi Shanker Sharma