Subject: Fwd: 20372359 - Broker US- Santana - 20/04/2019 19:30 (Local) - Buyer is asking for the original tickets
From: Rosette Modiri <[email-masked]>
To: Rebecca Foley <[email-masked]>
Cc: Ravi <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Sat, 20 Apr 2019 15:05:41 -0700 (MST)

Hi Rebecca, 

With reference to the above TID, the seller has offered upgrade to which the buyer refused and wants the same tickets as purchased. 

Could you please inform sarah.belleini about the buyer's response as the event is in 1 hours away. 

Kind Regards, 
Rosette 

From: "Ravi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 21 April, 2019 02:55:04 
Subject: 20372359-Broker US-Santana -20/04/2019 19:30 (Local)-Buyer is asking for the original tickets 

Hi Rosette, 

With reference to TID- 20372359. Buyer is not ready to accept the upgraded tix. He wants to have the same tix purchased by him. Event is 2 hours away. 
Can you please contact Seller support team to ask Broker US. If they can fulfil the sale as original listed? 

Regards, 
Ravi Shanker Sharma