Subject: Fwd: 20753805 / Broker DE / Dirty Dancing View / 06/05/2019 19:30 / buyer wants paper tickets as we changed plan to e tickets.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>
Date: Fri, 19 Apr 2019 13:19:04 -0700 (MST)

Hi there, 

The delivery plan has been changed from paper ticket to e-ticket and the buyer has been automatically refunded the difference between the original shipping fee and our standard e-ticket handling fee however the buyer refused to keep the e-tickets and wants the paper tickets as they purchased. The agent pushed back however the buyer kept insisting that they need paper tickets as purchased. 

Could you please contact seller support to check with the Broker DE if they can arrange Paper tickets for this buyer. 

Kind Regards, 
Rosette 

From: "Sumit Gangwar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 20 April, 2019 01:01:30 
Subject: 20753805 / Power Seller Broker DE / Dirty Dancing View / 06/05/2019 19:30 / buyer wants paper tickets as we changed plan to e tickets. 

Hi Rosette, 

This is regarding the above mentioned TID , the buyer wants only printed tickets to be sent to her home as we changed the tickets to e-tickets 
and tickets were paper tickets at the time of purchase. 

Pushed back buyer once again, buyer only wants paper tickets. 

Can you please report this to the concern team and get this further resolved. 

Regard's 
Sumit