Subject: Re: 3467342 / Power Seller Broker US / Elton John / 24/09/2019 20:00 / Rogers Arena, Vancouver, CA / EDM - INCORRECT VENUE MAP.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>
Date: Fri, 19 Apr 2019 12:35:53 -0700 (MST)

Hi there, 

The issue with the venue map on our website has been fixed now however the buyer needs the tickets with the same view (in front of the stage) as purchased. 

Could you please advise if we can follow the wrong ticket process here as it was a mapping error. 

Kind Regards, 
Rosette 

From: "Amanda Rolim" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "On-call Data Management" <[email-masked]> 
Cc: "Sumit Gangwar" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Friday, 19 April, 2019 18:55:11 
Subject: RE: 3467342 / Power Seller Broker US / Elton John / 24/09/2019 20:00 / Rogers Arena, Vancouver, CA / EDM - INCORRECT VENUE MAP. 

Hi Jose, 

We did have the stage set on the incorrect side of the venue. The issue has been fixed now and event map is now reflecting the official primary: [ https://www1.ticketmaster.ca/elton-john-farewell-yellow-brick-road/event/11005538CEA36BCD | 
https://www1.ticketmaster.ca/elton-john-farewell-yellow-brick-road/event/11005538CEA36BCD ] 

Thanks, 

Amanda 

From: India Inbox 
Sent: Friday, April 19, 2019 3:18 AM 
To: On-call Data Management <[email-masked]> 
Cc: Sumit Gangwar <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: 3467342 / Power Seller Broker US / Elton John / 24/09/2019 20:00 / Rogers Arena, Vancouver, CA / EDM - INCORRECT VENUE MAP. 

Hi, 

Please can this be checked? 

Kind regards 

Jose 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 18 April 2019 19:00:51 
To: India Inbox 
Cc: Sumit Gangwar 
Subject: Fwd: 3467342 / Power Seller Broker US / Elton John / 24/09/2019 20:00 / Rogers Arena, Vancouver, CA / EDM - INCORRECT VENUE MAP. 

Hi there, 

With reference to the above TID, the buyer claimed that they have been misled by the venue map on our website regarding the section purchased. As per the venue map on our website , the section purchased is located in front of the stage however on the venue map online the section is located at the lateral side of the stage. 

Could you please inform EDM department to investigate on this issue and to update the correct venue map on our website. 

Link to the event website: [ https://protect-eu.mimecast.com/s/RygXCVAywIlDpX1TGiyU0?domain=viagogo.com | https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Elton-John-Tickets/E-3467342 ] 

Link to the website confirming correct venue map: [ https://protect-eu.mimecast.com/s/9fc3CWLzxhjAnxvCx-L8m?domain=arenavancouver.org | 
https://www.arenavancouver.org/tickets/3873526/elton-john ] 

Kind Regards, 

Rosette 

From: "Sumit Gangwar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 18 April, 2019 23:21:05 
Subject: 3467342 / Power Seller Broker US / Elton John / 24/09/2019 20:00 / Rogers Arena, Vancouver, CA / EDM - INCORRECT VENUE MAP. 

Hi Rosette, 

This is regarding the above mentioned Event ID 3467342 , the buyer informed that the event's venue map we are providing is incorrect and shows section 119 to in front left which in original map is next to stage . 

Link to the event website: [ https://protect-eu.mimecast.com/s/RygXCVAywIlDpX1TGiyU0?domain=viagogo.com | https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Elton-John-Tickets/E-3467342 ] 

Link to the website confirming correct venue map: [ https://protect-eu.mimecast.com/s/9fc3CWLzxhjAnxvCx-L8m?domain=arenavancouver.org | 
https://www.arenavancouver.org/tickets/3873526/elton-john ] 

Can you please report this to the concern team and get this further resolved. 

Regard's 

Sumit