Subject: Re: 3467342 / Power Seller Broker US / Elton John / 24/09/2019 20:00 / Rogers Arena, Vancouver, CA / EDM - INCORRECT VENUE MAP.
From: India Inbox <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Fri, 19 Apr 2019 07:18:10 +0000

Hi,

Please can this be checked?

Kind regards

Jose

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 18 April 2019 19:00:51
To: India Inbox
Cc: Sumit Gangwar
Subject: Fwd: 3467342 / Power Seller Broker US / Elton John / 24/09/2019 20:00 / Rogers Arena, Vancouver, CA / EDM - INCORRECT VENUE MAP.

Hi there,

With reference to the above TID, the buyer claimed that they have been misled by the venue map on our website regarding the section purchased. As per the venue map on our website , the section purchased is located in front of the stage however on the venue map online the section is located at the lateral side of the stage.

Could you please inform EDM department to investigate on this issue and to update the correct venue map on our website.

Link to the event website: https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Elton-John-Tickets/E-3467342<https://protect-eu.mimecast.com/s/RygXCVAywIlDpX1TGiyU0?domain=viagogo.com>

Link to the website confirming correct venue map: https://www.arenavancouver.org/tickets/3873526/elton-john<https://protect-eu.mimecast.com/s/9fc3CWLzxhjAnxvCx-L8m?domain=arenavancouver.org>

Kind Regards,
Rosette
________________________________
From: "Sumit Gangwar" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 18 April, 2019 23:21:05
Subject: 3467342 / Power Seller  Broker US / Elton John / 24/09/2019 20:00 / Rogers Arena, Vancouver, CA / EDM - INCORRECT VENUE MAP.

Hi Rosette,

This is regarding the above mentioned Event ID 3467342 , the buyer informed that the event's venue map we are providing is incorrect and shows section 119 to in front left which in original map is next to stage .

Link to the event website: https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Elton-John-Tickets/E-3467342<https://protect-eu.mimecast.com/s/RygXCVAywIlDpX1TGiyU0?domain=viagogo.com>

Link to the website confirming correct venue map: https://www.arenavancouver.org/tickets/3873526/elton-john<https://protect-eu.mimecast.com/s/9fc3CWLzxhjAnxvCx-L8m?domain=arenavancouver.org>

Can you please report this to the concern team and get this further resolved.

Regard's
Sumit