Subject: FW: TID 21036674- 2019 Masters Tournament - Wednesday - Date : 10/04/2019 08:00 (Local) - Venue : Augusta National Golf Club, Augusta, US- Tickets lost in transit
From: Virat Joshi <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Thu, 18 Apr 2019 15:22:55 +0000

Hi Rose ,

Sending this to you again . Audio file did not go through

Kind regards,
Viraat

________________________________
From: Virat Joshi
Sent: 18 April 2019 20:44
To: Rosette Modiri
Cc: [email-masked]
Subject: FW: TID 21036674- 2019 Masters Tournament - Wednesday - Date : 10/04/2019 08:00 (Local) - Venue : Augusta National Golf Club, Augusta, US- Tickets lost in transit

Hi Rose,

Can you please provide feedback to this agent , Call was handled very poorly from Jitender and than from Kannedy. Agent was to push back and than escalate the call in the rite manner, He gave the call to Kannedy instead who is not a TL. Call can not be issued like that to another agent.

Please address this

Kind regards,
Viraat

________________________________
From: Brian Sexton <[email-masked]>
Sent: 18 April 2019 20:22
To: Virat Joshi
Cc: Anthony Barbosa; Robert Cosgrove; David Lee; Maiwenn Gouthe
Subject: FW: TID 21036674- 2019 Masters Tournament - Wednesday - Date : 10/04/2019 08:00 (Local) - Venue : Augusta National Golf Club, Augusta, US- Tickets lost in transit

Hi Viraat,

Here is the call where the agent passed the phone to Kannedy.

Can this be reviewed with the agent and his TL. This should never be done as Kannedy is not a TL.

Please remind everyone of the same.

Kind regards,
Brian

From: Anthony Barbosa
Sent: Wednesday 17 April 2019 17:25
To: Brian Sexton <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>; David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>
Subject: TID 21036674- 2019 Masters Tournament - Wednesday - Date : 10/04/2019 08:00 (Local) - Venue : Augusta National Golf Club, Augusta, US- Tickets lost in transit

Hi Brian,

The tickets got lost in transit, and buyer was refunded, however, buyer called us asking for the tickets because she was travelling and she said that there was tickets available.
15883382
The first agent jitender.pratap couldn't handle the call and he said that he was transferring the call to the manager ( 17:40 minutes of the call ) , The agent presented himself as Kennedy and the case was still escalated to manager call back because the agent couldn't resolve the case.

Thank you

Anthony Barbosa

Quality Team