Subject: Fwd: 21179604 - Broker US - Widespread Panic - New Orleans Jazz and Heritage Festival 2019 - Week 2 - 02/05/2019 - Refund
From: Sankarshan Rajan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 17 Apr 2019 22:57:31 -0700 (MST)

Hi Rose, 

Please check the thread below. 
Buyer is not entitled to a refund. 

Regards 
Sankarshan Rajan 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Monday, 15 April, 2019 14:38:03 
Subject: Fwd: 21179604 - Broker US - Widespread Panic - New Orleans Jazz and Heritage Festival 2019 - Week 2 - 02/05/2019 - Refund 

HI Mansi 

Please refer to the thread below. 

Regards 
Sankarshan Rajan 

From: "brian sexton" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Mujinga Kayitula Solange" <[email-masked]> 
Sent: Friday, 12 April, 2019 21:59:21 
Subject: RE: 21179604 - Broker US - Widespread Panic - New Orleans Jazz and Heritage Festival 2019 - Week 2 - 02/05/2019 - Refund 

Hi Sankarshan, 

Buyer is not entitled to refund here because we consider the tickets downloaded. 

Kind regards, 

Brian 

From: Sankarshan Rajan <[email-masked]> 
Sent: Friday 12 April 2019 15:54 
To: India Inbox <[email-masked]> 
Cc: Mujinga Kayitula Solange <[email-masked]> 
Subject: 21179604 - Broker US - Widespread Panic - New Orleans Jazz and Heritage Festival 2019 - Week 2 - 02/05/2019 - Refund 

Hi There 

In reference to the TID: 21179604, The agent received a case where payment left a note the tickets were transferred, so we would consider them downloaded. 

This is a US buyer who wanted a refund and as the banner for free cancellation was available agent escalated to payments. 
The tickets were transferred earlier to the buyer's request. 

Can you please check with if buyer can be refunded here in this case as per free cancellation. 

Thank you and Regards 

Sankarshan Rajan 

From: "Mujinga Kayitula Solange" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 12 April, 2019 13:14:34 
Subject: 21179604 - Broker US - Widespread Panic - New Orleans Jazz and Heritage Festival 2019 - Week 2 - 02/05/2019 - Refund 

Hi Sankarshan, 

With reference to above TID, buyer requested refund and case has been escalated to PT for refund as the banner says "Buyer eligible for refund" 

PT returned stating that they consider tickets downloaded by buyer as they have been transferred. 

Could you check with relevant team if buyer is eligible for refund? 

Kind Regards, 

Sarah