Subject: Re: TID: 21382297 -- Power seller NL -- Louis C.K., 18/04/2019 (18:30), 15 hours away -- Buyer received wrong tickets for the event - Wrong timings.
From: Rosette Modiri <[email-masked]>
To: Himanshu Manral <[email-masked]>
Date: Wed, 17 Apr 2019 18:54:58 -0700 (MST)

Hi himachu, 

The buyer opted for option 1, pleas escalate to payment. 

Rosette, 

From: "Himanshu Manral" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 18 April, 2019 06:56:43 
Subject: TID: 21382297 -- Power seller NL -- Louis C.K., 18/04/2019 (18:30), 15 hours away -- Buyer received wrong tickets for the event - Wrong timings. 

Hi Rosette, 

Buyer received wrong tix with a different event timing. 

The event timing is wrong. Buyer bought the tickets for the 18:30 event and seller provided the tickets for 21:15 pm. There are 2 Louis C.K. events on the same day. 

Proof of wrong timings: https://www.ticketmaster.nl/artist/louis-ck-tickets/20272?language=en-us&tm_link=more-dates 

Sent an email to buyer with partial refund/ compensation voucher/ replacement tix offer. 

Please assign the case to a day shift agent as the event is 15 hours away. 

Regards, 
Himanshu.