Subject: Fwd: TID: 20736542 -- Fan seller US -- 33 Variations ,21/03/2019, 27 days ago -- Buyer emailed complaining about the charges of the same total amount already paid with his credit card on his pay-pal account and as attached the proof of charges.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Himanshu Manral <[email-masked]>
Date: Wed, 17 Apr 2019 17:27:36 -0700 (MST)

Hi there, 

From: "Himanshu Manral" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 18 April, 2019 05:20:34 
Subject: TID: 20736542 -- Fan seller US -- 33 Variations ,21/03/2019, 27 days ago -- Buyer emailed complaining about the charges of the same total amount already paid with his credit card on his pay-pal account and as attached the proof of charges. 

Hello Rosette, 

Buyer emailed complaining about the charges of the same total amount already paid with his credit card on his pay-pal account and as attached the proof of charges of his pay-pal account with different transaction ID. 

Buyer said that he paid the transaction with his (credit card Payment Method : VISA: ************2467) but have been charged twice the same amount on his pay-pal account and has provided proof of the pay-pal account of the 2 charges with first transaction ID:O-29P87368AP6145544 and the second transaction ID:O-9FL17432DM034781G. 

Agent trudel.banouanina request a full refund due to viagogo CS Error and escalated the case to the payment department. 

Payment team replied a s the proof showed both status are still in pending, please ask buyer to contact Paypal to make sure if both transaction has change to complete or not and prove proof of the payment has been taken then escalate again. 

Please forward this info to Agent trudel.banouanina to contact the buyer to request the pay-pal transaction payment status and then escalate the case to payment department again. 

I've put the case on follow up as we're unable to wrap up (case is already with the escalation team). 

Regards, 
Hiamanshu