Subject: Fwd: 20811166, Broker BR, BTS, 25/05/2019, Refund issue
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Wed, 17 Apr 2019 14:43:01 -0700 (MST)

Hi there, 

With reference to the above TID, the buyer initiated a chargeback and he has been refunded however the buyer is claiming to have not received this refund and provided the proof of bank statement. The buyer contacted the bank who advised him to get the ARM code (proof of transfer) from us. 

Could you please contact chargeback team to check this refund status as the bank cannot locate this refund. 

Kind Regards, 
Rosette 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 18 April, 2019 01:08:57 
Subject: 20811166, Broker BR, BTS, 25/05/2019, Refund issue 

Rosette, 

Buyer called informing that still did not receive the refund. 

Se already provided proof and also contacted to her bank but in the bank they have not received the money so they are asking to get the ARM code (proof of transfer). 

Can you ask to the relevant team if we can provide to buyer that proof, please? 

Thanks 

-- 
Kind Regards 
Natalia