Subject: TID: 20823850 -- Fan seller US -- The Chainsmokers & Alesso - Ultra Music Festival 2019, 29/03/2019, When: 19 days ago -- Seller counter the substitution tix charge as he claimed to sent the tix on time under this TID: 20823902
From: Himanshu Manral <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 17 Apr 2019 14:02:19 -0700 (MST)

Hello Rosette, 

Seller counter the substitution tix charge as he claimed to sent the tix on time under a different TID: 20823902. 

Case was forwarded to the night shift agents due to time zone difference as they were unable to contact the buyer directly. 

Confirmation was required from the buyer regarding the tix. 

Call the buyer to confirm the delivery of the original tix from the seller and the buyer said that she did not received the tix on time from seller. 

Original TID: 20823850, The TID provided by seller for counter claim 20823902. 

The information is needed to be pass on to the concern team. 

The case is on follow up now. 

Regards, 
Himanshu