Subject: Re: 21311502 - Broker US - Kodak Black - 17/04/2019 - wrong tickets
From: Lincoln Ferreira <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Anshul Khandelwal <[email-masked]>, Silvia Floranes <[email-masked]>, Jessie Tang <[email-masked]>
Date: Wed, 17 Apr 2019 20:35:32 +0000

Hi Alexandre,

EID: 3524351

Mapping error on our end.

Please offer the buyer a partial refund to keep the tickets, up to 50% if needed. Let us know of the buyer's decision.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: Alexandre Igashiyama
Sent: Wednesday, April 17, 2019 2:33:09 PM
To: Rosette Modiri; CS.NewYork
Cc: Anshul Khandelwal; Silvia Floranes; Jessie Tang
Subject: Re: 21311502 - Broker US - Kodak Black - 17/04/2019 - wrong tickets

Hi @CS.NewYork<mailto:[email-masked]>,

Event 3 hours away
Seller transferred wrong tix

Can the seller be contacted to transfer the correct tix?

Kind Regards,

Alexandre

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 17 April 2019 19:23
To: Alexandre Igashiyama
Cc: Anshul Khandelwal; Silvia Floranes; Jessie Tang
Subject: Fwd: 21311502 - Broker US - Kodak Black - 17/04/2019 - wrong tickets

Hi Alexandre,

With reference to the above TID, the buyer had received the tickets for the morning show 9:30 instead of the 5 pm show. The previous agent has flagged the case to TL Darren in order to contact CSNY but there's no update yet and the event is in 3 hours away.

Could you please contact CSNY to check with the Broker US if they can provide the correct tickets here.

Kind Regards,
Rosette
________________________________
From: "Anshul Khandelwal" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 17 April, 2019 23:18:06
Subject: 21311502 - Broker US - Kodak Black - 17/04/2019 - wrong tickets

Hi Rosette,

Buyer called chasing for the correct tickets.The seller transferred the buyer tickets for the 9:30 show instead of the 5pm show which she purchased.

Could you please contact agent "amy hogan'' to asking for update on this case as he flagged this case to his TL.

Thanks&Regards,
Anshul