Subject: Fwd: 19266118, Broker UK, Armin van Buuren, 18/04/2019, Flash Mobile AXS issue
From: Rosette Modiri <[email-masked]>
Cc: nata
Date: Wed, 17 Apr 2019 12:37:42 -0700 (MST)

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 23:41:56 
Subject: 19266118, Broker UK, Armin van Buuren, 18/04/2019, Flash Mobile AXS issue 

Rosette, 

Buyer contacted to us several times as she is unable to find the tickets transferred by seller, twice. 

Last agent said that she will be able to get the tickets once she reaches to London, but the thing is that her friend already reached to London and she got the same issue (she bought the tickets from different order) and she is unable to find the tickets in the app as well. 

Event is tomorrow and we have tried already many options and still we were not able to help the client. 

Note that seller already sent us the proof of transferred and buyer provided proof as well. 

Thanks 

-- 
Kind Regards 
Natalia