Subject: Re: 21179604 - Broker US - Widespread Panic - New Orleans Jazz and Heritage Festival 2019 - Week 2 - Thursday - 02/05/2019 - any update
From: Rosette Modiri <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>
Date: Wed, 17 Apr 2019 11:20:21 -0700 (MST)

Hi Alexandre, 

Please ignore the below flag. I used the wrong email. 

Kind Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Alexandre Igashiyama" <[email-masked]> 
Cc: "Anshul Khandelwal" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 23:42:10 
Subject: Fwd: 21179604 - Broker US - Widespread Panic - New Orleans Jazz and Heritage Festival 2019 - Week 2 - Thursday - 02/05/2019 - any update 

Hi Alexandre, 

With reference to the above TID, the buyer had received the tickets for the morning show 9:30 instead of the 5 pm show. The previous agent has flagged the case to TL Darren in order to contact CSNY but there's no update yet and the event is in 3 hours away. 

Could you please contact CSNY to check with the Broker US if they can provide the correct tickets here. 

Kind Regards, 
Rosette 

From: "Anshul Khandelwal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 17 April, 2019 05:11:36 
Subject: 21179604 - Broker US - Widespread Panic - New Orleans Jazz and Heritage Festival 2019 - Week 2 - Thursday - 02/05/2019 - any update 

Hi Rosette, 

With reference to the above TID 21179604 buyer requested refund and case has been escalated to PT for refund as the banner says "Buyer eligible for refund" - PT returned stating that they consider tickets downloaded by buyer as they have been transferred. 

case already flagged to FS Sankarshan to check with relevant team if the buyer is eligible for refund. 

Could you please ask Sankarshan is there any update on this case? 

Thanks&Regards, 
Anshul