Subject: Re: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue
From: Anezka Koubkova <[email-masked]>
To: Brian Sexton <[email-masked]>, Rosette Modiri <[email-masked]>, Ciara Gillick <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Gillbrinne Zola Moke <[email-masked]>, Nathan <[email-masked]>
Date: Wed, 17 Apr 2019 09:50:52 +0000

Hi @Ciara Gillick<mailto:[email-masked]>,

can you please ask the S to re-transfer tix to the B?

B claims no tix received on their AXS account.

Thanks,

Anezka

________________________________
From: Brian Sexton
Sent: Wednesday, April 17, 2019 10:47:51 AM
To: Rosette Modiri; Anezka Koubkova
Cc: Sankarshan Rajan; Gillbrinne Zola Moke; Nathan
Subject: RE: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue

Hi @Anezka Koubkova<mailto:[email-masked]>,

Tickets have not been received by the buyer, could the Broker UK please re-transfer?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]>
Sent: Tuesday 16 April 2019 21:32
To: Brian Sexton <[email-masked]>
Cc: Anezka Koubkova <[email-masked]>; Sankarshan Rajan <[email-masked]>; Gillbrinne Zola Moke <[email-masked]>; Nathan <[email-masked]>
Subject: Re: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue

Hi Brian,

The agent has called the buyer who confirmed that they didn't receive an email from AXS to accept the transfer of the tickets, the only message they received from AXS was to create the account in order to download their tickets.

Kind Regards,

Rosette

________________________________

From: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
To: "Nathan" <[email-masked]<mailto:[email-masked]>>
Cc: "Anezka Koubkova" <[email-masked]<mailto:[email-masked]>>, "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>, "Gillbrinne Zola Moke" <[email-masked]<mailto:[email-masked]>>, "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 April, 2019 22:32:43
Subject: Re: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue

Hi Nathan,

Could you please call this buyer and advise to accept the transfer of the tickets as the proof from the seller shows that the tickets have been already transferred.

Many Thanks,

Rosette

________________________________

From: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
To: "Anezka Koubkova" <[email-masked]<mailto:[email-masked]>>, "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Cc: "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>, "Gillbrinne Zola Moke" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 April, 2019 22:19:37
Subject: RE: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue

@Rosette Modiri<mailto:[email-masked]> can you help here?

From: Anezka Koubkova
Sent: Tuesday 16 April 2019 17:40
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Sankarshan Rajan <[email-masked]<mailto:[email-masked]>>; Gillbrinne Zola Moke <[email-masked]<mailto:[email-masked]>>
Subject: Re: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue

Hi Brian,

can the CS agent confirm with the buyer first that buyer accepted the tix?

Based on proof from the S the tix have been already transferred, but are waiting for buyer's acceptance.

Thanks,

Anezka

________________________________

From: Brian Sexton
Sent: Tuesday, April 16, 2019 5:32:31 PM
To: Anezka Koubkova
Cc: Sankarshan Rajan; Gillbrinne Zola Moke
Subject: FW: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue

Hi Anezka,

Could someone please ask the Broker UK to re-call and re-transfer these tickets? Buyer is unable to see them in their AXS app account.

Kind regards,

Brian

From: Sankarshan Rajan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday 16 April 2019 15:47
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Gillbrinne Zola Moke <[email-masked]<mailto:[email-masked]>>
Subject: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue

Hi There

In reference to the TID: 19271414, The agent contacted the buyer as advised.

The buyer informed they have an email from AXS informing tickets have been transferred to get the tickets please create your account.

Buyer hence created the account and still is unable to see any tickets on their account.

Can you please check with seller support if a retransfer of these tickets would be needed here.

Thank you and Regards

Sankarshan Rajan

________________________________

From: "Gillbrinne Zola Moke" <[email-masked]<mailto:[email-masked]>>
To: "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 April, 2019 18:07:02
Subject: Re: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue

I called the buyer and she said that she received an email from AXS but there advising to the the tickets has been transferred she must create an AXS account prior to download the tickets, she created the AXS account but still nothing appears.

Can you please request the seller to retransfer the tickets ?

Regards,
Gilbrinne

________________________________

From: "Gillbrinne Zola Moke" <[email-masked]<mailto:[email-masked]>>
To: "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 April, 2019 14:57:14
Subject: 19271414/ Broker UK/ Armin van Buuren/ 16/04/2019: tickets issue

Hi Rajan

Buyer called stating he received an email that the the tickets has been transferred to his account but  there is no tickets on his account AXS account

I called the buyer to confirm whether she received an email from AXS but she confirmed to have not received any email from AXS

Proof of buyer account is attached

Can you please contact SS team ask them to contact the broker about the same?

Regards,

Gilbrinne