Subject: Re: E-3601851_ 392187414 / seller / venue map incorrect.
From: Danielle Whyte <[email-masked]>
To: Nikolas Su <[email-masked]>, India Inbox <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>, Rosette Modiri <[email-masked]>, Dhouha Kingston <[email-masked]>
Date: Wed, 17 Apr 2019 08:40:31 +0000

Hi Nikolas,

3601854 - no transactions, no action taken
3601853 - no transactions, no action taken
3601851 - buyers informed of relocation

You can go ahead and merge the duplicate events.

Thanks,

Danielle

________________________________
From: Nikolas Su
Sent: Wednesday, April 17, 2019 9:37:20 AM
To: India Inbox; On-call Data Management; Danielle Whyte
Cc: Sumit Gangwar; Rosette Modiri; Dhouha Kingston
Subject: E-3601851_ 392187414 / seller / venue map incorrect.

Hi all,

Jose, thanks for reaching out. For mails sent to OnCall, please always include EID on mail subject. Otherwise, it’d be difficult for us to locate events.

In this case, please ask sellers to list under this event.

https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Eurovision-Song-Contest-Tickets/E-3557799

There are Golden Circle, Floor Standing and Floor Seating.

@Danielle Whyte<mailto:[email-masked]>
For Eurovision 2019 in Israel, we have duplicate events.

3601854
3601853
3601851

It’s just an internal relocation. (Pavilion 1 is inside Expo Tel Aviv, and we have map in Expo Tel Aviv)

We will merge duplicates after your confirmation.

Cheers,

Nikolas Su

EDM APAC Teamlead

Manager: Felix Descamps

Skype: [email-masked]<mailto:[email-masked]>

From: India Inbox
Sent: 17 April 2019 08:53
To: On-call Data Management <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 392187414 / seller / venue map incorrect.

Hi,

Please can this be checked?

Kind regards

Jose

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 16 April 2019 20:38:37
To: India Inbox
Cc: Sumit Gangwar
Subject: Fwd: 392187414 / seller / venue map incorrect.

Hi there,

With reference to the above TID, the seller has just informed that we don't have all the sections for this event. The venue has 4 different sections for this event while on the website we only have 2 sections instead of 4 and he provided the proof.

Could you please inform EDM department to investigate on this issue and to update all the sections on our website.

Link to the event website: https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Eurovision-Song-Contest-Tickets/E-3601851?qty=0<https://protect-eu.mimecast.com/s/LcOTCjZVXTj7woLuWcGdK?domain=viagogo.com>

Link to the website confirming  4 categories of tickets : https://eurovisionworld.com/eurovision/tickets<https://protect-eu.mimecast.com/s/-0s6Ck8VYFnMR2VuV6ugn?domain=eurovisionworld.com>

Kind Regards,

Rosette

________________________________

From: "Sumit Gangwar" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 17 April, 2019 00:00:22
Subject: 392187414 / seller  / venue map incorrect.

Hi Rosette,

This is regarding the above mentioned Event ID , the seller  informed mailed in to inform that the event has four categories of tickets and the venue map we are providing while listing has only two categories and thus is incorrect. Seller is of view why he needs to list his tickets in general admission when his tickets are prime seats.

Link to the event website: https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Eurovision-Song-Contest-Tickets/E-3601851?qty=0<https://protect-eu.mimecast.com/s/LcOTCjZVXTj7woLuWcGdK?domain=viagogo.com>

Link to the website confirming  4 categories of tickets : https://eurovisionworld.com/eurovision/tickets<https://protect-eu.mimecast.com/s/-0s6Ck8VYFnMR2VuV6ugn?domain=eurovisionworld.com>

Can you please report this to the concern team and get this further resolved.

Regard's

Sumit