Subject: TID 14970260 - Request for pending replacement
From: Rosette Modiri <[email-masked]>
To: ashwinee <[email-masked]>
Date: Mon, 18 Jun 2018 14:33:32 +0530 (IST)

Hi Ash, 

The buyer is in event country but they've still not received the tickets, tickets are stuck in transit, tracer has been raised and the case has been escalated to shipping investigation. 

Can we advise whether we can move this to pending replacement or not ? 

Rosette,