Subject: Important Update (Effective 06.06.2018)
From: Subhojit Hati <[email-masked]>
To: Lucas Araujo <[email-masked]>, Valentina Bonente <[email-masked]>, Vipin Rawat <[email-masked]>, Vipin Rawat <[email-masked]>, tasuku yamamoto <[email-masked]>, Rosette Modiri <[email-masked]>, Ashwani Panicker <[email-masked]>, Catalina Maria Ayerbe Lopez <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, monicamessina <[email-masked]>, Sidje Anne Ginette Ehua <[email-masked]>, Vandana <[email-masked]>, "Caique Gusmao A. Canario" <[email-masked]>, Ana Paula Dias De Oliveira Troiano <ana
Cc: ashwinee <[email-masked]>, Virat <[email-masked]>
Date: Wed, 6 Jun 2018 13:11:37 +0530 (IST)

Hi Guys, 

Following are few points that we need to ensure we're following everyday without fail 

    * Log-in on time, Adhere to your schedules, please avoid exceeding your break 
    * Targets have been revised to 70 emails 
    * Inbound agents have target of 70 (Emails and Inbound calls) 
    * In case you're unable to achieve the target, you need to stay back and achieve it 
    * Maintain floor decorum (Any talking has to be done on break, we have agents on call, please please avoid cross talking) 
    * Queries need to be checked with POC (Language issues can be flagged via email so it can be assigned to the relevant agent, if there's a desperate need of an agent on your desk, you need to take approval from a POC first) 
    * Accounts and HR issues should be taken care of during the break 
    * Any unscheduled break has to be informed to the available POC, be it personal or meeting. 

Regards, 
Subhojit