Subject: Beyonce and Jay Z
From: Ashwinee Latchayya <[email-masked]>
To: Lucas Araujo <[email-masked]>, Sankarshan Rajan <[email-masked]>, Chiara Paganini <[email-masked]>, Jenny Ortega <[email-masked]>, tasuku yamamoto <[email-masked]>, Ashwani Panicker <[email-masked]>, Vipin Rawat <[email-masked]>, Jose Manuel Pereira Seguro De Carvalho Filho <[email-masked]>, Narendra Singh Shekhawat <[email-masked]>, Rosette Modiri <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, Harpriya Walia <[email-masked]>, Guilherme Swamipersad Costa Autar <[email-masked]>, Caleb Lundinga L
Cc: Subhojit Hati <[email-masked]>
Date: Tue, 5 Jun 2018 12:07:25 +0530 (IST)

Hi Team, 

A lof ot you have been getting cases related to Beyonce and Jay Z whereby the paper tickets have been made invalid and replaced by E-tickets (with a new seat allocation). 

In this case, we must contact the buyer to see whether they accept the new tickets. 

If buyer refuses, then escalate (Reason code: Event restriction) for a full refund. Seller is NOT to be charged and NOT to be paid. 

Thank you, 
Ashwinee.