Subject: Buyer was rag
From: Rosette Modiri <[email-masked]>
To: Nikita Griffin <[email-masked]>
Cc: Robert Cosgrove <[email-masked]>
Date: Tue, 22 May 2018 21:18:43 +0530 (IST)

Notification of Buyer Rejected at Gate – Frequent Seller 
Seller Support to review case and to inform payments if seller is to be charged 
and what reason code to apply 

Seller 	[email-masked] 

TID 	

15719688 

RAG details 	

Buyer was refused at gate due to invalid tickets, the barcodes were not valid 

Buyers Explanation 	

I called buyer and she explained that while they arrived at Allianz Arena, they were denied access to the venue because the barcodes on the tickets were not valid. Then they were redirected to the ticket office, there they were told to contact viagogo for a refund as the tickets are not valid. 

Proof of RAG 
(Attach or explain) 	

no proof of entry denied was provided at the venue. 

Regards, 
Rosette