Subject: TID 16586167 - buyer was rag
From: Rosette Modiri <[email-masked]>
To: Sagar Seth <[email-masked]>
Date: Thu, 10 May 2018 19:16:53 +0530 (IST)

Hi Sagar, 

The buyer reported rag and said over the phone that due to someone else name on the tickets, they couldn't get entry and they don't have any proof of entry denied. 

Can you advise whether I can follow the rag process or not, as there's no proof of entry denied. 

PFA which states that buyer "This user has previously reported 'Rejected At Gate' queries for other events. Please consult your Team Lead before escalating" 

Regards, 
Rosette